JOB DESCRIPTION & PERSON SPECIFICATION

A fantastic opportunity to become our apprentice and join our busy team here at Fenham Hall Medical Centre to complete your Business Administration level 3.

Full Training Given.

General Information

JOB TITLE: Medical Receptionist

HOURS: 37.5 hours a week Monday to Friday shifts between 8am - 8pm flexible shifts

DEPARTMENT: Reception

ABOUT Fenham Hall Medical Group- (GP Surgery, 5 partners and 10,500 service-users/patients).

We are a busy medical practice, and we open from 8am - 6.pm Monday to Friday.  You will be required to work shifts that start or end at the above times.

Our vision

We aim to provide the best possible care for our patients in a safe and welcoming environment, our doctors and staff are approachable, respectful and patients centred.

Here at Fenham Hall Medical Group all our employees approach their work with enthusiasm, where our patients are our priority!

Brief overview of the type of duties and responsibilities undertaken by an Alvaston Medical Centre Receptionist / Administrator.

• Telephone Duties
• Making appointments.
• Managing home visit requests.
• Dealing with general enquiries and complaints.
• Contacting other Providers.
•  

Reception Duties

• Registering new patients and temporary residents.
• Greeting and directing patients and visitors.
• Arranging appointments.
• Responding to the needs of doctors and nurses during surgery.
• Collecting payments from patients for non-NHS services.
• Dealing with general enquiries.

General

• Input and extract information from Practice computer system (EMIS web).
• Always Observe Health & Safety Guidelines.
• Any other reasonable duties as necessary.

JOB SPECIFICATION

Communication

• Support and communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating to enable us to be accessible to all.
• Anticipate barriers to communication and take action to improve communication.
• Communicate effectively with team members and act as an advocate when representing the patients’ and colleagues’ viewpoints to others

Delivering a quality service

• Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
• Assess own performance through self and peer review, benchmarking, and formal evaluation (e.g., appraisals).
• Participate in the maintenance of quality governance systems and processes across the organisation.
• Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.
• Support and participate in shared learning across the practice and wider organisation.
• Participate in the management, review, and identify learning from patient complaints, incidents and near-miss events utilising a structured framework (e.g., root-cause analysis)

Team working

• Understand own role and scope in the organisation and identify how this may develop over time.
• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working in team activities that create opportunities to improve patient care.

Management of risk

• Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.
• Monitor work areas and practices to ensure they are safe and free from hazards and conform to health (including infection control), safety and security legislation, and practice policies, procedures and guidelines.
• Undertake mandatory and statutory training.

Utilising information

• Use technology as an aid to management in planning, implementation, and monitoring, presenting, and communicating information Understand own and other’s responsibility to the individual organisation regarding the Freedom of Information Act
• Learning and development
• Disseminate learning and information gained to other team members to share good practice and inform others about current and future developments.
• Assess own learning needs and undertake learning as appropriate.
• Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information.

Equality and diversity

• Identify patterns of discrimination, take action to overcome this, and promote diversity and quality of opportunity.
• Enable others to promote equality and diversity in a non-discriminatory culture.
• Support people who need assistance in exercising their rights
• Act as a role model in good practice relating to equality and diversity.
• Accept the rights of individuals to choose their care providers, participate in care and refuse care. Assist patients from marginalised groups to access quality care.

This job description is not to be taken as an exhaustive list of duties and it may be reviewed in the light of changed service needs and development. Any changes will be fully discussed with the post holder. The post holder will be required to carry out the duties appropriate to the grade and scope of the post and must demonstrate flexibility.

Job Type: Full-time

Benefits:

• NHS Pension
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Experience:

• Medical Receptionist: 1 year (Preferred)

Work Location: In person

Job Types: Full-time.

Expected hours: 37.5 per week.

Education:

• GCSE or equivalent (preferred)
• You will be completing your Business Administeration level 3 Apprenticeship with Woodspeen Training.