Job Details
#Salary
£ 7.55 - 7.55/ Hourly/ Full Time
Required Hours/Week
37.5
WT1603 - Medical Administrative Assistant
Job Description
A fantastic opportunity to join our administration team as our apprentice to provide high quality primary health care through a multi disciplinary team approach and personalised care.
MAIN DUTIES AND RESPONSIBILITIES
- Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre
- Registering patient arrivals within the health centre
- Answering the telephone, transferring calls and taking messages
- Taking enquiries and requests for repeat medication from patients
- Keeping waiting area a safe environment for all users
- Dealing with incoming and outgoing post
- Filing patient notes (both electronic and paper)
- Dealing with new and temporary patient registrations
- Ensuring all letters and samples are ready for courier collection
- Updating patient demographic changes on system
- Liaise with other support services when needed.
- Any other reasonable duties.
Decisions and Judgements
- Prioritising workload according to urgency and appointment sessions
- Confidentiality of patient information is of high importance
- Dealing with late arrivals for appointments and non attendees
- Dealing with enquiries from the public for other departments
- Supporting doctors and nurses in administration
Communications and Relationships
- Contacting hospitals and clinics for results
- Contacting patients at the request of primary healthcare professionals to make follow up appointments as appropriate and in confidence
- Giving patients results at the request of primary healthcare Professionals.
- Contacting patients who have not attended for appointments and ensuring they are recalled as appropriate.
- Inviting patients for routine review
You will be completing your Business Admininstration Level 3 Apprenticeship
Business Administrator Level 3 Apprenticeship Standard:
Level 3 Units included in the programme include:
- The organisation
- Business fundamentals
- Decision making
- Project management
- Managing performance