Job Title: ServiceNow Sr Developer

Location:  Ft Meade MD ( remote Flexibility)

Clearance required by project: Active Secret or Top Secret

Education : Nice to have Masters or  Should have Bachelors Degree

Description:

• CompQsoft is seeking a Sr. ServiceNow Developer to join our DISA program team in Fort Meade, MD. The individual will play a key role in maturing our ServiceNow platform, and as a result, our Service Management practice.
• This individual will provide day-to-day support and maintenance of the ServiceNow platform, work with key business units and process managers in order to build reporting, solutions, and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.
• The individual must have strong communication & collaboration skills, as well as ability to effectively prioritize and manage a wide variety of tasks. The individual serves as senior technical leader and escalation point for other engineers while working autonomously in creating solutions.

Experience/Qualifications

• Extensive experience ServiceNow administration and ServiceNow development in an enterprise environment
• Strong experience in IT Service Management process design
• ServiceNow System Admin Certification
• Experience with MariaDB (MySQL)
• Ability to apply business concepts into a technical solution.
• Experience supporting the following Core Process Areas: Incident, Problem, Change, Service catalog, Request, CMDB, Knowledge
• Ability to create reports using the standard reporting engine, plus metrics and SLAs.
• Follows ServiceNow best practices (including scripting, security, implementation)
• Must be a US Citizen
• DoD Active Secret Clearance Required (or eligible for Interim Secret Clearance)
• BA/BS with 10 years’ experience

Responsibilities

• • Play a key role in maturing our ServiceNow platform, and as a result, our Service Management practice.
• • Provide day-to-day support and maintenance of the ServiceNow platform, work with key business units and process managers in order to build reporting, solutions, and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.
• • Serves as senior technical leader and escalation point for other engineers while working autonomously in creating solutions.
• • Provide day-to-day administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis.
• • Monitor health, usage, and overall compliance of the platform.
• • Document, maintain and update policies, procedures, and controls for the operation of the ServiceNow platform and its software development lifecycle (SDLC)
• • Provides design, architecture, and development support to the ServiceNow platform.
• • Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled jobs, import sets and transform maps, Access Control Lists (ACLs) and notifications.
• • Support existing and custom applications within ServiceNow including integrations with other applications.
• • Work with process managers to fully understand business functionality, pain points, and areas of improvements, including efficient usage of the platform.
• • Working with Service Catalog/Service Portal module
• • Create and use update sets to move customizations between ServiceNow instances.
• • Commit to the continuous improvement and learning of development and ServiceNow best practices, tools, and technology.
• • Manage and lead the administrative and development work of vendors and consulting staff.
• • Lead and execute changes on production systems in accordance with Change Management standards.
• • Create standard operating procedures (SOPs) for operations teams to support the operations of the products.
• • Act as a senior escalation point for operations teams for incident and ticket resolution and participate in an on-call rotation as an escalation point.

For more open requirements, please visit https://www.compqsoft.com/current-openings

About Us:

CompQsoft Inc. Established in 1997, headquarters in Houston, TX and office in Leesburg, VA. CompQsoft offers a range of comprehensive Cyber Security, Infrastructure, Cloud solutions, ERP implementation, Business Intelligence, Application development, Ecommerce applications and Management consulting services. CompQsoft is Certified CMMI Level 3 practitioner for Development and Services, ISO 9001:2015, ISO 27001:2013 & ISO 200001:2011 Certified. CompQsoft is a fast growing company with a strategy and methodology that is strongly focused on the success of our clients, predominantly the Federal government.

CompQsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. CompQsoft does not take any nonmerit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development.

Visit www.compqsoft.com to learn more about our culture, benefits.