Client Info / Who they are:

Above and Beyond Talent Acquisition is proud to represent our Client - An American multinational Information Technology (IT) services and consulting company.

Who we are looking for / Requirements:

Our client is seeking a Lab System Support/ Site MFG & QC Lab Support

 Key components we are looking for:

•  GxP

What you will do / Responsibilities: In this highly visible role, it is expected you will be involved in the following:

• Workstation support, including direct support to end-users ranging from Tier 1 - 2 type issues
• Understanding of the business processes and all applicable procedures, including in-depth knowledge ofGxP operations as it relates to the FDA’s CFR 21 Part 11 requirements and Good Documentation Practices (GDP)
• Windows Desktop OS support tasks (Win 7 – Win 11) Including the setup of new systems, installation and configuration of QC Lab/Manufacturing computer systems in a regulated GMP environment
• Support managed services staff with the installation/configuration of regulated Lab/Manufacturing GMP systems
• Work with vendor’s tech support teams to resolve application errors as needed
• Administer updates on QC/Manufacturing instruments/systems such as user additions, removal, method/assay updates
• Partner with local QA/QE to evaluate and test new upgrades/patches to Operating Systems/applications and write install instruction for Lab/MFG managed services support personnel
• Participate in process re-engineering workshops with business and IT stakeholders
• Perform impact assessment on changing product capabilities, including impact to integrated (boundary) systems
• Respond to IT support requests to address operational issues with enterprise and quality applications and meet with internal clients and stakeholders to diagnose software and middleware issues
• Management of Sparc ticketing system for effective workload management; proactive monitoring and trend identification and analysis of behaviors in systems support.
• Resolution of findings or escalation to other IT team resources
• Alignment with other manufacturing sites and corporate IT to ensure global consistency
• New or updated SOPs related to administration and installation of applications used in the lab/manufacturing environments
• Troubleshooting and replacement of hardware component and systems and system imaging software
• AD account management and network connectivity requirements
• Testing of phone and network patch cables to wall jacks
• Troubleshooting and continuous updates to or creation of knowledge articles
• Timely and accurate communications with other parts of the organization regarding IT projects, timelines and compliance

For more information and to express interest, please contact our inbox: Apply@AandBtalent.com

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Above and Beyond Talent is an equal opportunity employer and staffing firm. We are committed to providing equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, or any other characteristic protected by law.

We believe that diversity enriches our work community and enhances the quality of our services. We actively encourage interest from clients and candidates of all backgrounds, and we are dedicated to hiring and fostering a diverse team that reflects the global communities in which we operate.