Hello,
I hope you are doing well.
Excellent Fulltime Role | Genesys Omnichannel | Remote/ Weston, FL. Please share your further response ASAP.
Job Title: Genesys Omnichannel
Location: Remote/ Weston, FL
Job Description:
We are looking for a Genesys Omnichannel. We need the person to have atleast 8+ years of experience in Genesys Omnichannel, GAX and GAAP areas. Below are the responsibilities.
· Design and implement Omni Channel (Genesys Email and Chat) services and blended with Genesys Voice functionalities;
· Analyze the on-premises IVR applications of Mexico market and documented the call flows of various toll-free number entries and sub modules;
· Implement the IVR call flow applications and API interfaces on ConneX (GAAP) IVR system, completed testing, deployment and troubleshooting;
· Design and implement the VoiceID biometric functionalities and integrated with the UCID rules engine, completed testing, deployment and troubleshooting for UK and US markets;
· Work with the service providers and went through the design of the program infrastructure and required user stories, and complete test cases and troubleshooting for UK and US market.
· Good problem solving, analytics, and debugging skills.