Job Details
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TTL-3800 - Service Desk/Help Desk Support Specialist (Level 1 Support)
indeed
[Annapolis, MD],  Maryland,  United States | Posted - 03/01/24

Job Title: Service Desk/Help Desk Support Specialist (Level 1 Support)
Location: Annapolis, MD (Hybrid)
 
The client is looking for a Service Desk/Help Desk Support Specialist to join their IT department. This position primarily involves managing user account provisioning and de-provisioning through Active Directory and resolving support tickets using Jira. The role requires strong attention to detail, excellent customer service skills, and the ability to work efficiently in a fast-paced environment.
 
Skills Needed:
  • Proficiency in Active Directory management.
  • Experience with Jira or similar IT service management tools.
  • Strong problem-solving skills.
  • Excellent communication skills for interacting with both technical and non-technical users.
  • Ability to prioritize tasks and manage multiple tickets efficiently.
  • Commitment to delivering high-quality customer service.
  • Collaboration and teamwork within the IT department.
 
Type of Project:
  • The project involves IT support and service management within the organization.
  • The focus is on maintaining user accounts, resolving support tickets, and contributing to process improvements.