Job Details
TTL-3643 - ServiceNow Engineer/Administrator
[Woodlawn, MD, 21207..,  Maryland,  United States | Posted - 01/12/24
Job Description

Job Title: ServiceNow Engineer/Administrator

Emp Type: Contract

Location: Woodlawn, MD (2days a week onsite)

 

Key Required Skills:

Familiar working w/advanced technical principles, theories, and concept; Well versed w/ ServiceNow products; previous experience working on complex technical problems, providing innovative solutions; experience working w/highly experienced/tech resources

Position Description:

  • Advanced problem-solving support, lead and assistance in various complex situations.
  • Provide support for the creation, maintenance, and debugging data integration and Discovery jobs/schedules.
  • Provide support in managing the ServiceNow environments (Dev, Test and Production).
  • Lead and provide ServiceNow support and adhering to Change Management processes, Asset Management processes, Business Management processes, Service Management processes.
  • Ownership and lead tasks towards ensuring ServiceNow ITAM/CMDB integrity (data completeness and correctness).
  • Provide ServiceNow Platform administration, configuration, and development following Agile processes and using industry best practices.
  • Provide and lead ServiceNow patching, upgrades, and applications deployments to ensure compliance with the current ServiceNow platform.
  • Identify and provide solutions to automate manual processes including data validation.
  • Provide support in managing the ServiceNow environments (Dev, Test and Production).
  • Provide services and support reports.
  • Develop KPI, Dashboard, and Web Page development and implementation as needed.
  • All other duties as assigned or directed.

Skills Requirements:

FOUNDATION FOR SUCCESS (Basic Qualifications)

This experience is the foundation a candidate needs to be successful in this position:

  • Bachelor's Degree in Computer Science, Mathematics, Engineering or a related field.
  • Masters or Doctorate degree may substitute for required experience
  • Must be able to obtain and maintain a Public Trust. Contract requirement.
  • 7 years of experience as a ServiceNow Administrator/Engineer
  • 7 years of experience with  IT Service Management, Operations Management and Change Management
  • 5 years of experience with ITAM and CMBD with Data Management focus
  • 5 years of experience with ServiceNow Implementation (applications, integrations, platforms, etc.)
  • ServiceNow System Administrator (CSA) Certification

FACTORS TO HELP YOU SHINE (Required Skills)

These skills will help you succeed in this position:

  • Extensive background and knowledge of the ServiceNow platform providing administration tasks, provisioning, ticket research and response, reporting, and maintenance activities.
  • ServiceNow certifications: (e.g., Implementation Specialist in: Discovery, CMDB, Asset Management, Service Mapping, Event Management or Cloud Provisioning and Governance).
  • ITIL Certification.
  • Expertise in ServiceNow Platform.
  • Working knowledge of IT infrastructure environments (Mainframe, RHEL and Windows), networks, clustered and virtual storage solutions.
  • Experience working with network operating systems as well as programming or scripting languages.

HOW TO STAND OUT FROM THE CROWD (Desired Skills)

Showcase your knowledge of modern development through the following experience or skills:

  • Experience working in challenging, fast-paced, and ambiguous environments.
  • Ability to work independently or within a team.
  • Flexible, driven and results oriented.
  • Passionate and determined to create a ServiceNow Environment different from its' current state.
  • Delivering training to coworkers and/or clients on custom product builds.

Education:

  • Bachelor's Degree in Computer Science, Mathematics, Engineering or a related field and 7+ years of experience.
  • Masters or Doctorate degree may substitute for required experience
  • Must be able to obtain and maintain a Public Trust. Contract requirement.