Job Details
#Salary
£ 8.50 - 8.50/ Hourly/ Full Time
Required Hours/Week
37.5
WT1393 - Business Administration Care Navigator/Administrator
indeed
[Newcastle upon Tyne..,  Tyne and Wear,  United Kingdom | Posted - 28/04/25
Job Description

We are looking for an Administration Apprentice to offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
 

What you’ll do at work

  • Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
  • Navigation of patients to using appropriate services
  • Maintaining and monitoring the practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Processing repeat prescriptions in accordance with practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
    Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Reporting potential risks identified
 
Business Administrator - Level 3 standard. 

Level 3 units included in the programme include:

  • The Organisation
  • Business Fundamentals
  • Decision Making
  • Project Management
  • Managing Performance

Essential qualifications

  • GCSE or equivalent English (Grade C/4 or above) essential
  • GCSE or equivalent Maths (Grade C/4 or above) essential

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience