Job Details:

Job Title: Network Analyst – NOC

Duration: 12+ Months (Possible of extension or conversion)

Location: Melville, NY, Rochester, NY and Miami/Doral, FL.

Position Summary

• Company is seeking a Network Operations Center Network Analyst. Within this role the Analyst will oversee the configuration, layout, maintenance of the entire network.
• This person will also analyze, supply feedback, look for trends and provide additional technical support to the Network Control Center.
• The Analyst will also research and evaluate the network through our NMS tool and recommend needs where applicable.
• This role will also include interaction with our customer base to provide support, status and direction to ongoing initiatives.
• The Analyst will need to be well versed with the administration of a heterogeneous network across multiple platforms.
• The Analyst will work cross-functionally with internal departments, external vendors and the NOC team to coordinate corrective actions, resolve issues, provide documentation as well as metric to performance within our deployed infrastructure.

Responsibilities:

• Plan, validate and deploy network corrective measures as needed
• Provide network troubleshooting documentation and run books for the department
• Continuously review all NMS and EMS systems for process improvement
• Interface directly with customers related to identified chronic issues till resolution
• Investigate and supply TRR’s to customers as requested
• Work with support and vendors to resolve complex network problems
• Organize and drive all post mortem meetings till resolution and closure
• Provide weekly ticket review related to all NOC tickets to ensure accuracy and content
• Provide the deep dive analysis through the NMS system to proactively identify network issues
• Provide metrics (internal and/or customer facing) to management as requested related to team and network performance
• Lead all complex change management activity
• Provide feedback to management on process and procedural improvement
• Direct compilation and validation of records and reports concerning network operation and maintenance
• Effectively prioritize workload and alter as needed in the interest of the business needs
• Lead by example and drive the core values of the company
• Always ensure a quality customer experience

Qualifications:

• 5+ years’ network administration experience with a NOC environment, include monitoring and surveillance
• Excellent written and verbal communication skills, interpersonal and presentation skills
• Ability to manage complex issues and drive action items with customers and inter-departments
• Ability to promote cross-functional collaboration and teamwork.
• Ability to perform tasks with minimal supervision

Education:

• Bachelor's degree from an accredited College or University in computer science or related area required.
• Equivalent work experience in a similar position may be substituted for educational requirements.
• Certifications in leading networking hardware/software required.