Job Details
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JPC - 2091 - Customer Experience Executive
[MUMBAI, MH, 400037], Maharashtra, India | Posted - 05/05/23
The job description of a Customer Experience Executive will include the following responsibilities:
• Assist in providing world-class customer care to customers by supporting the front end via email, chat and phone.
• Consistently work with other teams to track, solve and innovate our processes and procedures to provide the best customer care in the world
• Liaise with production to fix individual customer issues and alterations.
• Should be empathetic in nature - he must understand the customers problems and have an intrinsic need to solve for the customers pain points.
• Must be able to communicate well orally as well as on email / chats / whatsapp etc.