Responsibilities:

• Understanding the ins and outs of the LANDR Distribution workflow
• Troubleshooting with users to solve any issues they’re having with the web platform, their releases or any other support they may need
• Logging and tracking user issues in an organized manner (and using ticket tags), ensuring that serious, commonly occurring technical issues are escalated to the Support Manager
• Ensuring all projects released through LANDR distribution meet all requirements before delivering them to DSPs
• Communicating with users when something is not right and working with them until it is.
• Delivering LANDR releases to DSPs

You Are:

• Passionate about every single client being happy with our products
• You have a keen interest in technology
• You absolutely love music and you can talk about it until you’re blue in the face
• You’ve also got a solid amount of audio knowledge and some experience in music production
• You know music and how music is created, you can listen to a song and determine if it is a copy of someone else’s work
• You understand the difference between high-resolution graphic artwork and not
• You can look at metadata fields and determine missing elements quickly and maybe help populate them
• You have crazy good troubleshooting skills and love solving problems.
• You’re also super organized and love keeping track of things. You’re not scared to strive for results.
• You’re really good with people and love having awesome interactions with them
• You’re sensitive to their needs, you love helping people out, and you can turn any negativity into a smile
• You are able to multitask and able to make decisions quickly
• You’re an authentic marketer. You love advocating things you believe in; you can sell anything that you’re passionate about and you stay genuine while doing it
• You’re able to contribute in a close-knit team environment and you’re a great communicator, but you’re also perfectly comfortable working autonomously and can figure stuff out on your own
• You’ve got strong writing skills in both English and French. A third language would be a huge asset
• You can handle 70+ support tickets daily.

Qualifications

• Experience working in a Customer Support role
• Passion for and knowledge of music and music industry
• Experience working in label A&R department or any experience with music distribution is an asset
• Studied in recording, music or engineering is an asset
• Experience working in a fast-paced startup environment an asset