As an Indigenous Client Support coordinator, you will report to the bilingual Client Support Manager. You will actively be working with indigenous clients to help them get back on track with their loan repayments and to get their account back in good standing, providing various repayment options and support as required. 
This is a permanent full-time position that can be located anywhere in Canada. The incumbent will be working on our hybrid work model (minimum 2 days in the office).

What you will do:
• Responsible for collection efforts and daily follow-ups of assigned overdue accounts.
• Sending out formal demand letters with precision and accuracy.
• Arrange repayment plans for clients with delinquent accounts by phone and email.
• Respond promptly to client inquiries to plan and bring accounts back in good standing.
• Document daily collections activities of delinquent accounts in the CRM system.
• Work collaboratively with other team members to provide required support to the clients.
• Update client information when required in the CRM system.

What you will have:
• Relevant experience may include education with a focus on Business Administration / Finance or equivalent hands-on career experience.
• 1 to 2 years of experience working in a credit/collection's role.
• Lived experience working with Indigenous communities.
• Demonstrated knowledge and understanding of the challenges faced by young Indigenous entrepreneurs and Indigenous-led and Indigenous-focused community organizations.
• Bilingual – fluency in both French and English (oral and written) is a considered a strong asset as you will be required to work on a daily basis with non-bilingual team members and/or clients across Canada and at Head office in Toronto.
• A proven track record of strong customer service ethic and attention to detail.
• Ability to communicate effectively while engaging your audience on the phone in a pleasant manner.
• Aptitude to exercise sound judgement in resolving client issues.
• The ability to multitask and prioritize to meet deadlines.
• Confidence, and self-motivation with a team player attitude.
• Alignment with the company's values and commitment to the mission/purpose of the organization.
• Be a role model for the company's organizational culture by creating a positive impact at every touchpoint with people.

 

We offer an attractive compensation package that encompasses a competitive salary, amazing benefits such as, health and dental benefits package plus RRSP contribution matching, health spending account, flex hours and more.