Seaton Park wish to appoint a business patient services assistant. A fantastic opportunity for someone to complete BA level 3 in our practice.

JOB PURPOSE

Provision of a modern, comprehensive customer-focused reception service to the patients of Seaton Park Medical Group. Provision of support services to GPs and Nurses and appropriate administrative services for Patient Administration.

DIMENSIONS

The scope of the role includes the full range of services and activity of the Primary Care Teams, within any of the practice locations. The post requires work within a set of procedures and has no budgetary or line-management responsibility.

MAIN CHALLENGES AND OPPORTUNITIES OF THE ROLE

➢ Navigating patient requests to appropriate services, using pre-defined procedures

➢ Providing a professional service to patients and maintaining a friendly and understanding approach, even at times of

provocation and pressure.

➢ Entering into sometimes challenging dialogue with patients, based on the knowledge, training and procedures provided for the role

➢ Recognising where to seek professional direction and where administrative procedures may be applied.

➢ Active participation, as appropriate for the role, towards achievement of QOF and other Enhanced Services Practice goals

➢ Working as part of the larger Patient Services team, focussed on Reception responsibilities, but with a wider remit when working within smaller centres.

➢ Working in a busy, at times pressured and rapidly changing environment dealing with the needs of patients, the general public and busy Health Care Professionals.

➢ Taking responsibility for daily events and being aware of daily priorities.

➢ Using one’s own initiative to suggest solutions to organisational problems.

➢ Motivating oneself in “quiet times” to address “housekeeping” issues.

➢ Making time to learn and do new things.

What training will the apprentice take and what qualification will the apprentice get at the end?

• Business Administration Level 3
• Full training is provided on all associated administration tasks within the office environment
• This is delivered face to face or via Teams online meetings
• An End Point Assessment (EPA) is completed after 13 months on programme. This is an external examination board who will assess all your work, portfolio and skills learnt within the apprenticeship