Position: M365 L2 Support Engineer 

Location: King of Prussia, PA/Remote

Duration: 1 Years

Phone & Skype

Immediate Interview

Skill Rating –

As a Level 2/3 Support Engineer, you will play a crucial role in providing technical assistance and resolving escalated issues related to Microsoft 365. The ideal candidate will have a solid background in troubleshooting, administration, and optimization of Microsoft 365 services.

This role is looking for some with the following skillset

Responsibilities include –

• Bachelor's degree in Software Engineering, Computer Engineering, Information Technology, Computer Science, or related field of study.
• 8+ years of experience in an enterprise-class Information Technology team working across all aspects including architecture, development, project implementation, and operations
• Deep understanding and hands-on experience with M365 applications (Exchange Online, SharePoint, Teams, and OneDrive) at an Enterprise level.
• Experience of dealing with incident, problem and change management processes.
• Excellent written and oral communication skills coupled with a customer service orientation.

Advanced Troubleshooting:

• Investigate and resolve escalated technical issues related to Microsoft 365 applications and services.
• Collaborate with Level 2 & 1 support and other teams to provide timely solutions.
• Excellent troubleshooting/problem solving skills.
• Ability to complete triage of faults that have been raised in a timely manor.

Administration and Configuration:

• Administer and configure Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and OneDrive.
• Monitor and maintain the performance of M365 systems, ensuring high availability and reliability.
• Implement security policies and compliance measures within Microsoft 365.

End-User Support:

• Perform analysis of IT processes to identify deficiencies impacting IT efficiency and effectiveness