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ACH -1012 - General Manager - Uganda - Hotel Industry

[Kampala, C], Central Region, Uganda | Posted - 01/16/25

Job Description

Role Summary

Responsible for all aspects of operations at the hotel and day-to-day staff management and guests. Acts as an ambassador for the brand and hotel.

your hotel.

Qualifications

Degree/Master’s in Business Management /Hotel Management/Hospitality.

Experience:

Minimum of 10-15 years’ experience in the hospitality industry.
Luxury & International experience would be an added advantage.
Minimum of 5-7 years of previous experience as a AGM/General Manager position in a Star rated Hotel.
Pre-opening experience in a Star Hotel will be an added advantage.

Key Performance Indicators

Financial Performance: Achieve set monthly /yearly targets for Rooms, F & B, Spa, Gym and any other revenue generation sector within the unit operations.
Gross operating profit
Occupancy Rate
Average Daily Rate
Customer satisfaction.
Online Ratings
Loyalty programs
Timely generation and submission of reports to appraise BOD on hotel performance.
Adherence to company policies and procedures and its communication to all staffs.
Trainings to staff
Conducive Employee Relations.

Skills / Competence Requirements

Excellent management skills with experience in opening, managing or re-positioning a hotel.
Strong leadership qualities with ability to lead, train and motivate team.
Excellent communication & interpersonal skills.
Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
A strong understanding of P&L statements and the ability to react with impactful strategies
Integrity, adaptability and ability to work under stress.
Good knowledge of Hotel Management Software.
Highly organized and attention to detail.
Available to work when needed, including weekends, holidays, and nights.

Key Responsibilities

To oversee the entire operations of the Unit/Property and ensure full compliance to the set SOP’s, policies, procedures and service standards and communicate them to all staff.
To prepare and achieve annual Operating Budget and manage profitability and ensure revenue targets are met and exceeded.
To handle all corporate clients and develop close relationship for repeat business in collaboration with Sales Team.
To identify potential business in local market and maintain relationships with local companies and key people to increase property’s visibility.
To liaise with third-party vendors for essential equipment’s services.
To lead all key hotel issues including capex projects, customer service and refurbishment.
To ensure 100% guest satisfaction at all levels and all guest related issues are resolved amicably.
To be responsible for all legal documentation required for the smooth operations of the hotel including Health, Safety& Fire regulations.
To ensure good safety practices for employees and guests and maintain the requisite emergency and security procedures.
To ensure all employee related issues are resolved in a manner consistent with company policies and in coordination with HR.
To periodically inspect property and with team ensure optimum upkeep, room cleanliness and overall property appearance.
To monitor Employee engagement activities including Rewards & Recognition.
To build strong working relationships & communications with staff, HOD's to ensure maximum operating effectiveness and execution of all activities and functions on daily basis.
To monitor the Guest feedback on regular basis and act upon any viable suggestions for improvement in services.
To carry out periodic audits on par stock in all areas to ensure that all required property hotel supplies are ordered and stocked in advance of need.
To carry out sudden audits on rooms and other operating areas and take preventive/corrective actions.
To respond to audits to ensure continual improvement is achieved.
To respond to audits and to ensure continual improvement is achieved.
To be available 24/7 in case to respond to any guest or employee emergencies.
Any other duty as assignment by the Management