[High Point, NC, 272.., North Carolina, United States | Posted - 02/13/2024
Job Title: Customer Service Representative Location: High Point, NC 27262 Duration: 5 months (Possible extension)
Summary
Provides a variety of customer service, support, and technical guidance to internal and external customers.
Responsibilities
May include solving problems, researching complex information, and building customer relationships.
Receives complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, resolves questions and complaints within span of control.
Responds to a wide scope of inquiries and/or complaints regarding the organization’s products and/or services, contract requirements, pricing, delivery dates, adjustments to bills/orders, and other account management questions.
Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
Educates and informs customers of current or new product lines that may satisfy customer needs and assists with selling additional products.
Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders and facilitate recurring or new orders.
Performs other duties as assigned.
Requirements
Five years of customer service experience.
Minimum 6 months to a year of SAP experience which includes - placing orders, creating deliverables and invoicing
College degree preferred or 5+ years customer service experience.