Job Title: Technical Systems Analyst

Location Address: Hybrid – 3 days in office (Downtown, Toronto).

Daily Responsibilities:

• Hands-on experience in SSO, MFA.
• Incident Management: Joint primary and on call support, troubleshooting and performing root cause analysis of incidents.
• Risk & Compliance: Server migrations ongoing & upcoming Software upgrades.
• -Change Management: Follow enterprise process to deploy patching/upgrade/fix to supported platforms.
• Participate in new project initiatives.
• Document internal application support procedures for improved service delivery and resiliency Interface with vendor support processes and contacts when additional technical support is required.
• Collaborate effectively with development teams by identifying defects and opportunities for automation and enhancements.
• Participate in architecture and design discussions around solutions and enhancements.
• Collaborate with engineering, architecture and infrastructure SME’s to ensure that all aspects of the IAM solution architecture are defined and elaborated.
• Build and maintain test and production environments including but not limited to: ensuring Bank required patching is maintained, ensuring currency on applications including testing, hotfixes and service packs, and support application integrations.
• Support all implementations for testing and production environments by communicating upcoming change to impacted technology partners and identifying the requirement for post-production application regression testing.
• Develop and maintain strong relationships with team members, stakeholders, and interface with groups using a variety of techniques.

Application Support skills – Troubleshooting, analysis and identifying root cause.

PingFederate, Okta, ServiceNow, Jira, Confluence, IAM Authentication Services, SSO, MFA, 2-way SSL

Must-have Skills

• Bachelor’s degree in computer science or equivalent work experience.
• 3-5 years of Technical System Analyst experience with strong knowledge in the installation, configuration, and support of highly scalable and complex systems including front-end servers, web servers, back-end servers and databases, and application interfaces - Experience troubleshooting system issues in complex environments (servers, firewalls, load balancing, etc.).
• Experience with server-side technologies including caching, asynchronous processing, and multi-threading.
• Understanding and Cybersecurity best practices and principles such as confidentiality, integrity, and availability of information and systems.
• Excellent communication skills, both verbal and written.
• Highly motivated with the ability to work independently and effectively manage multiple priorities.

Nice-to-have Skills

• Knowledge of Bank's provisioning processes (MyMarketplace Forms) – Linux hands-on experience.
• Industry related certificate - CISSP.
• Agile development practices experience.
• Knowledge of financial services business line(s) and associated applications and processes.