Requirement:

• Monitor daily processing and follow up with stakeholders in event of any issues.
• Ability to handle Service Desk tickets assigned to our team and provide basic troubleshooting and escalation.
• Work with Windows infrastructure teams (Server and Desktop), Data Center, DBA teams, Load Balancer teams, LAN, WAN, and SAN teams to ensure a stable environment.
• QC of infrastructure changes (Image and Policy updates).
• Ability to support multiple brands of scanner installations in-house 8am 5pm M-F.

Essential Skills:

• Unity Client
• Thick Client
• Web/Thin Client
• Config Client
• App Server
• Mailbox Importer*
• Report Services*
• DIP
• Keyword Update
• Workflow
• Unity Forms
• Office Integration
• Implementation and support of Disk Groups, Document Types and Document Type groups, and Keywords and Keyword Type Groups
• Auto-Fill Keyword Sets (Internal and External)
• Reporting Dashboards*
• User Security Groups.

Desired Skills:

• Proficient in Windows Server environments, Active Directory, IIS, Cisco NetScaler Load Balancingo SQL Server Experience with reporting tools and databases (MSSQL and Oracle)*
• OCSA/OCWA certification preferred to provide support of currently deployed OnBase solutions*