Title: Application Production Support

Location: NYC,NY , Jersey City, NJ, Plano, TX, Charlotte, NC, Phoenix, AZ

High level JD:

• 6+ years of experience in Application Production Support in Linux platform.

• Strong Technical Troubleshooting skill

• Good experience in scripting – Shell, Automations

• Well versed with ITIL - Incident Change Release management

• Basic knowledge of Middleware technologies - Apache Tomcat

• Good experience on application monitoring tool like Splunk, AppDynamics, Grafana, Prometheus.

• Good experience in AutoSys or any scheduling mechanism.

• Good experience in DevOps CI CD tools like Jenkins, Ansible, uDeploy etc

• Knowledge of Banking domain (preferable)

• Handle outage calls efficiently, triage any issues, and fix them.

• Do Root Cause Analysis of repetitive and problem issues.

• Report issues and resolve as per process and documentation.

• Basic knowledge of Database - Oracle SQL

• Good understanding of Infrastructure Technologies like Linux, Windows, MW, Database

• Good to have knowledge of AutoSys or any scheduling mechanism.

• Good to have DevOps SRE, Automation, cloud knowledge.

More details about expectations from this role.

• Understanding Incident Management System

• APM Tools

• Monitoring Alerts, Batch Failures, Service Now Queue, Mailbox etc.

• Analyzing Failures using APM Tools

• Usage of Batch Monitoring Tool

• Types of Jobs Failures and Troubleshooting

• NAS, FTP- Failures

• Basic Web Server Administration

• Shell Commands

• Linux Administration Basics

• ITIL Process in Wells Fargo

• Standard Maintenance Activities & SOP

• DB-Oracle/MSSQL - Admin Basics

• Standard Commands for health check

• Basic Networking Commands

• Understanding the Networking topology, Load Balancer etc

• Troubleshooting Basic HTTP Failures

• Fiddler/Post Man

• Understanding the Support teams in Wells