Job Details
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JPC - 1053 - Quality Analyst
Job Description:
● Monitor, analyze, and assess the quality of inbound and/or outbound calls consultations of service providers.
● Prepare and present statistical data for management to identify the issues in performance.
● Identify and rectify training gaps and jointly address issues with the manager.
● Offer solutions and suggestions for process improvement to the leadership team
● Travelling will be required for training purposes.
● Maintain confidentiality regarding performances and results.
Eligibility:
● Any Bachelor's degree or Postgraduate degree
● Good knowledge and experience of working with excel and google forms
● Has great communication, listening, and observation skills
● Should possess problem-solving skills