• Strategic support to COO/function heads on key projects in

 

the area of customer service, engagement and fulfillment
o Work with function heads to own specific initiatives
and work with CFTs to deliver these projects are per
scope, budget & timelines. Own these projects end to
end
o Annual Strategy planning activity for Ops & IT function

General expectations w.r.t the role

 

• Formulate strategic options, evaluate selected options and
make recommendations on decisions involving investments or
decisions, comprehensively to senior management along with
program leaders.
Bring an outside in perspective to the business problem. Use
networks within and outside of the industry to learn best practices
and evaluate how they can be used and applied to Max Life’s
business problems.

 

MEASURES OF SUCCESS

 

 Visible improvement in key fulfillment /
customer metrics such as persistency, renewal
income, issuance TATs, clear case rates,
grievance counts, etc
 Be a constant force of change and innovation
for the organization, challenging status quo and
bringing new ideas for testing and incubation
 Successful archival of knowledge and
dissemination of it across business functions
 Positive feedback and appreciation from
business owners and decision makers.

 

 

Key Relationships

 

 Digital and Technology COE
 Finance
 Operations functions
 Strategy

 

 

KEY COMPETENCIES/SKILLS REQUIRED

 

 6-8yrs; Presently should be in corporate
strategy/ FP&A/ Engagement Managers in top
tier consulting firms
 Preference for candidates with MBA from a tier
1 business school with excellent academic track
record
 Ability to work with cross functional teams;
strong networking and inter‐personal skills
 Detail‐oriented, organized, critical thinker with
strong work ethics
 Excellent communication skills and a thoughtful,
persuasive personal style.
 Self-starter, comfortable in a project-oriented
environment and comfortable in dealing with
large cross functional projects.
 Ability to influence key stakeholders and
operational owners through well-articulated
strategies backed up with metric driven value
statements.
 Analytical skills and judgment to solve problems
with limited information at hand by learning
and using Statistical tools and logics.
 Ability to develop, test and validate hypotheses.
Should be competent at analyzing both
quantitative and qualitative data.
 Life insurance experience a plus, but not
mandatory