[MUMBAI, MH, 400037], Maharashtra, India | Posted - 03/05/23
• Develop and define the short and long-term business plan keeping in mind business and brand objectives.
• Plan product ranges and prepare sales and stock plans in conjunction with international brand partners.
• Be fully accountable for the P&L delivery of the brand portfolio.
• Design, implement and manage all company programs to ensure a SOP based approach to business
• Oversee and manage all retail and customer facing operations in the front of house and back of house
• Recruit, coach, train and manage employees to ensure consistent delivery of service excellence
•Project manage new store fit-outs and openings. Acting as the one-point contact between all teams (contractor, operations and brand).
• Lead the stores’ operations teams and ensure that best practices are shared and are rolled out in all key performance areas of operations.
• Liaise with brand partners, retail teams, visual merchandisers and delivery teams to ensure the highest level of customer service is achieved.
• Control stock levels across multiple stores and locations.
Experience Desired
• 10 +years of experience as an operator in luxury furniture retail, ideally 5 years of which are in a leadership role.
• Demonstrate excellent process building and organization skills in a high growth environment. • Combination of very strong "hands-on" operational experience with robust people development skills.
• Experience in managing and build processes for sales, buying and merchandising teams. • Strong written and oral communication skills.
Skills Desired
• Comfortable managing complexity,
• A results-driven and people business leader.
• Commercial mindset and profit driven.
• Innovative and strategic thinker with good leadership skills.
• Fast paced team player with excellent motivation skills.
Reporting Directors