Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
*Training is available!
Responsibilities
• Provide service and customer support during field visits on aggregate equipment (crushers, screens, and conveyor related equipment
• Maintain a high level of aptitude in industry for the repair of aggregate equipment
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company’s filed procedures, safety requirements, and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers
Requirements
• Proven Field Service experience
• Ability to troubleshoot, test, repair, and service crushing, screening and conveying
equipment
• English is a must, Spanish would be a plus
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications
• Technical degree or certification
• Welding ability
• Up to 50% Overnight travel will be required
• CDL is a plus
InfraHire is an Equal Opportunity Employer.