ABOUT PRODUCTLIFE GROUP (PLG)
ProductLife Group’s mission is to improve human health by delivering regulatory compliance services for the safe and effective use of medical solutions. Since almost 30 years, ProductLife Group (PLG) supports clients through the entire product life cycle, combining local expertise with global reach spanning more than 130 countries. It provides consulting and outsourcing services in the areas of regulatory affairs, quality and compliance, vigilances and medical information, covering both established products and innovative therapeutics & diagnostics. With a goal of continuously improving the value delivered to people and customers, PLG is committed to long-term partnership, innovation, flexibility, and cost efficiency.
PLG is a fast-growing organization, evolving from €25m revenue in 2020 to €210m in 2024, and with an ambition to reach €600m by 2028. The development being supported by a continued M&A strategy (23 build-ups closed since 2020).
Role
We are looking for a Medical Information Officer / Specialist to support a client project in Germany (starting date : November-December 2025). The ideal candidate will be fluent in German, and English and will provide high-quality medical information services while ensuring compliance with pharmaceutical industry standards.
Responsibilities
Respond to inquiries from Healthcare Professionals (HCPs) and non-HCPs via email and phone in German, French, and English.
Conduct Pharmacovigilance (PV), Medical Information (MI), and Product Quality Complaints (PQC) cases.
Serve as the main point of contact for the client, handling reporting, KPI monitoring, and invoicing.
Draft and update Standard Operating Procedures (SOPs) and Work Process Documents (WPDs).
Perform bibliographic research and draft summaries on an ad-hoc basis.
Participate in on-call duty rotations.
Profile
Educational Background: Preferably a scientific degree or experience as a medical secretary. Equivalent experience in the pharmaceutical industry (2-3 years) is acceptable.
Work Experience: 2-3 years of experience
Technical Skills:
Strong Microsoft Office proficiency.
Comfortable handling phone inquiries.
Experience with Customer Relationship Management (CRM) tools (Salesforce is a plus).
Ability to conduct bibliographic research and draft summaries (preferred).
Soft Skills:
Excellent organizational and communication skills.
Ability to collaborate across cross-functional teams.
Proactive, adaptable, and stress-resistant in a fast-paced environment.
A team player with a positive attitude and willingness to learn.
Knowledge of another European language is a plus.
Experience in cross-functional collaboration is beneficial.
We are seeking a dedicated, versatile, and self-motivated professional who is comfortable handling multiple tasks in a challenging environment. If you have an interest in Medical Information and Vigilance, and enjoy engaging with stakeholders while managing information effectively, we encourage you to apply!