Job Details
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Contact Person Details
Bhaskar Katiki
JPC22-9852 - Service Desk Administrator
Job role :Service Desk Administrator
Designation : Associate
Location : North Carolina
No. of Positions : 1
Recruiter : Devesh Pandey
Job Description (Posting). : Service Desk
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases