Position: ALM/QC Lead Support Engineer
Location: Hybrid - Tampa, FL or Coppell, TX (3 days a week onsite)
Industry: Financial Services
Experience Level: Mid-Senior
Experience Required: Minimum 6 years of related experience
Education Level: Bachelor’s Degree preferred or equivalent experience
Job Function: Information Technology
Compensation: Compensation package and all related details to be disclosed during initial screening process

Total Positions Available: 1
Relocation Assistance: No
Visa Sponsorship Eligibility: No

The initial phase of the interviews will be conducted on-site in Tampa, FL, or Coppell, TX.

Leadership Expectations:

• Foster a workplace that celebrates diversity and encourages open communication.
• Share information effectively and ensure mutual understanding in every interaction.
• Nurture meaningful connections and collaborate across teams for greater achievements.
• Promote responsibility and proactive problem-solving to ensure successful outcomes.
• Mentor and develop talent, contributing to individual success and organizational excellence.
• Advocate for innovation and embrace transformative ideas to advance our vision.
   

Job Description:

Our esteemed financial services client is seeking a confident ALM/QC Lead Support Engineer to orchestrate the management and strategic support for ALM tool-related functions. The role centers on elevating efficiency and fostering a user-focused technological environment within a culture that prioritizes continuous growth, clear communication, and collaborative success.

Key Responsibilities:

• Administer and customize QC server licenses, establish user access, and configure projects.
• Deliver exceptional training and support for tool users, facilitating ease of use and integration.
• Act as a first responder for tool-related queries, offering timely resolutions and innovations.
• Conduct thorough monitoring and proactive maintenance to support cross-functional teams.

Qualifications:

• Proficiency in Micro Focus ALM/QC/Octane Administration, including installation, upgrades, and patch implementation.
• Expertise in customizing tools for optimal workflow, including scripting and automation.
• Adept at SQL querying for intricate data handling, reporting, and ALM project customization.
• Experienced in managing cross-project templates and integration with various tools.

Job Insights:

• Strong experience in license management, ALM tool setup, and user creation is a must.
• Hands-on skills with VB scripting and Microfocus QC/ALM OTA API, essential for innovation and efficiency.
• In-depth knowledge of SQL queries, dashboard configuration, and project migration strategies.