Title: ServiceNow Developer

Duration: FTE/ Contract

Location: Bengaluru

Responsibilities:

• Develop and manage the complete ServiceNow implementation lifecycle for the system, driving process optimization and automation across various modules (e.g., ITSM, ITOM).
• Work with onsite team and interact with stakeholders across various business departments (e.g.,
• Operations, Finance, Infrastructure) to understand requirements and develop them into technical solutions.
• Articulate the solution design and configure ServiceNow workflows and automation to optimize ticketing processes and improve user experience.
• Work on ServiceNow governance policies and standards specific to the project system.
• Analyze ServiceNow data and reports to identify opportunities for improvements
• Stay current on emerging ServiceNow technologies and best practices.
• Proactively identify and address potential risks and issues within the ServiceNow platform.

Qualifications:

• Extensive experience in ITSM principles and best practices. 5-7 years of experience on ServiceNow.
• Strong multi-project experience of ServiceNow implementation including integration of ServiceNow with other systems.
• Demonstrated strong work ethics, self-driven, result oriented, and team player.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and collaboratively with diverse stakeholders.
• Proven ability to deliver projects on time and within budget.
• Strong analytical and critical thinking skills.
• Experience with scripting languages like JavaScript and Python (preferred).
• Certifications in ServiceNow (e.g., Certified System Administrator, Certified Implementation Specialist)