Technology requirements

• Min 2+ yrs hands on KORE.ai (SmartAssist and XO Platform), IVR Technologies (like Gensys and Alvaria), Java, Java Script, Python.
• Good understand on Conversational AI Platform.
• Exposure to Gen AI and NLP aspects.
• Good experience in understanding the business requirements and creating chatbots as well as conversational bots.
• Experience on Node Js used for chatbot backend technology.
• Hands-on experience with full cycle of Bot development – Blueprinting, Dialog Tasks, Entity Extraction ,NLP, API Management, Testing(Batch Cycle) and Deployment.
• Strong understanding of Analyze features on trends , analysis of Bot usage.

Responsibilities:

• Develop and design the technical solution in line with Client functional specifications.
• Validate the technical solution and confirm if it works as per requirement.
• Ability to use simulation and testing tools of Kore.ai
• Work with Kore’s development and QA testing teams to deliver the technical solution.
• Implement and deliver bot-based solutions for the client as per business requirements.

Must have skills:

• KORE.ai SmartAssist and XO Platform,  Java, Java Script, Python, XML, Web Services API.

• Analytical, Problem Solving and Coordination Skills, AWS, IVR Systems Awareness (Genesys/Alvaria), NLP Awareness.